Cancellation And Refund Policies

Deposit

We would wish to inform you that we are also collecting a deposit of *RM100 ( Sulap 1.0 )* @ *RM 200 ( Sulap 2.0 )* for every booking at the reception desk before your stay. This deposit shall be refunded back during the check-out procedure, subject to there is no lossor damage to the property.

 

Cancellation

- In the event of cancellation within 7 (seven) days prior to arrival date, the reservation will besubject to a cancellation fee equivalent to the value of 50% of total amount.

- In the event of cancellation within 48 (fourty eight) hours prior to arrival date, thereservation will be subject to a cancellation fee equivalent to the value of 100% of totalamount.

- Any amendments of check in date need to be made 10 (Ten) days prior to arrival date.

- Room/House not occupied by 2200 hours will be seen as No Show, unless prior arrangement has been made.

Reschedule date

Change of booking dates is only allowed 14 days prior to the date of arrival.